Community Rewards by RealPage Positively Impacts Online Reputation

We have seen our ORA scores improve over time with these specific communities once they have started Community Rewards. People are also more inclined to leave a review when we ask for that.

So whether that be a program, that they did a poll about a program that they're looking for or even an amenity that they might want to see or changes that they might want to see made, they're really getting the feedback of the residents that live there."

I think the challenging part for multi-family and just the communities as a whole is just figuring out who's gonna show up to our resident events and are people actually gonna like that event.

So, with the polls and RSVP feature, we're able to connect with our residents to see what is of interest, and it's definitely helped us get to know our residents a little bit more."

Considering how easy it is to use and the small time commitment we have to it. I think there’s a tremendous value there. I think the polls have been the best way to engage people by just answering some simple questions.

It’s user-friendly, its easy, makes it easy to communicate with the residents, easy to engage the residents, and that is almost invaluable in just the time savings that it gives us.

I think if I had to speak with anybody who was on the fence, I would say try it. Try it. It's really, really blown our expectations out of the water, I think, not just at the regional or corporate level, but with the site teams as well.

We love the reward piece. Obviously, it's building a community. That's the whole point of the concept is community rewards, and by building a community, we've seen a huge increase in the amount of reviews that we receive online.

That's probably one of the biggest things Modern Message does in a very kind of natural, transparent way that allows people to make reviews effortlessly through the platform and boost that online reputation.

They were able to login and interact like our social media pages. We did a lot of surveys to try and see what we were going to do for our next resident event. I’ve really enjoyed just being able to communicate with residents and getting them signed up.